If placed during Monday-Friday for Theory’s business hours of 9am – 6pm (GMT+8) we can attempt to cancel domestic orders within 1 hour. please contact Client Services team by email us at customerservicehk@theory.com
We do not guarantee the cancellation of any order.
Please note—we are unable to cancel international orders.

Once an order is placed, we are unable to modify or change address. If within policy, we can attempt cancellation (see above). Please note—we do not guarantee the modification of any order. All purchases should be reviewed carefully before being submitted.

Please contact Client Services team by email us at customerservicehk@theory.com for tw.Theory.com orders. tw.Theory.com merchandise cannot be returned to any Theory retail store locations.

tw.Theory.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied within 7 days of receipt. Merchandise purchased at tw.Theory.com at a discount or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.

We do not offer a price adjustment on items previously purchased from tw.theory.com.

Shipping Method	Shipping Charge	Order Processing	Estimated Delivery
DHL	Free (Singapore, Taiwan, Australia Only)	Orders placed today will be processed within 3-5 business days due to high volume.	Delivery occurs 3 to 10 business days after processing.

*Delivery times go into effect the business day after you place an order.

YOU SHOULD ALSO BE AWARE THAT...
During sale periods and promotions the delivery time may be longer than normal.
When your order leaves our warehouses, after order confirmation once billing and credit information have been authorized and verified, we will send you an e-mail.
Please note that all orders are subject to verification.

We accept American Express, Master Card , Union Pay, Paypal and Visa.

You can check the status of your Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
For international orders, please click here.

If you have a problem with your product, please contact Client Service team by email at customerservicehk@theory.com.

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

You can check the status of your tw.Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that during sale periods and promotions, delivery dates may be longer.
For international orders, please click here.

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail and your purchase did not have various deliveries, please contact Client Service by email at customerservicehk@theory.com.

If you have received an item which is defective or different to the one purchased, we will issue a refund for the defective/incorrect item(s) as soon as we receive them at our warehouse and inspect the condition of the garments. Restrictions may apply. Please contact Client Service by email at customerservicehk@theory.com.