All Stores
Retail Stores
theory beijing lafayette women
Address
Unit 3-23A, 3F, Beijing Lafayette
Beijing
Hours
Monday - Sunday: 10:00 - 22:00
theory beijing season place
Address
L214-215, 2F, Beijing Season Place
Beijing
Hours
Monday - Sunday: 9:30 - 21:00
theory beijing skp men
Address
Unit D2049, 2F, Beijing SKP
Beijing
Hours
Monday - Sunday: 10:00 - 22:00
theory beijing skp women
Address
Unit B1084, Beijing SKP
Beijing
Hours
Monday - Sunday: 10:00 - 22:00
theory beijing wf central
Address
More details
Unit 218a & 218b, 2F, Building 1, Beijing WF Central
Beijing
theory chengdu renhe
Address
More details
Unit 111-b, 1F, Chengdu Renhe Spring International Plaza
Chengdu
theory chongqing starlight 68
Address
More details
Unit L206, 2F, Chongqing Starlight 68 Plaza
Chongqing
theory guangzhou tiakoohui
Address
Unit MU32&MU33, Metro Floor, Podium Building, Guangzhou Tiakoo Hui
Guangzhou
Hours
Monday - Sunday: 10:00 - 22:00
theory hangzhou mixc flash
Address
Unit L318,Hangzhou MIXC
Hangzhou
Hours
Monday - Thursday: 10:00 - 21:30
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:30
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:30
theory hangzhou tower
Address
2nd Floor Building A, Hangzhou Tower
Hangzhou
Hours
Monday - Thursday: 10:00 - 21:30
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:00
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:00
theory harbin zhuozhan
Address
More details
Unit 1B-018-01, Harbin Zhuozhan
states.name.cn.HEILONGJIANG,
Harbin
theory hefei yintai
Address
More details
Unit L2-2034, Yintai Center,
states.name.cn.HEFEI,
Luyang District
theory kunming shuncheng
Address
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Unit E1-05, Shuncheng shopping center
states.name.cn.YUNNAN,
Kunming
theory nanjing golden eagle
Address
Unit FW009, 2F, Tower B, Nanjing Golden Eagle
Nanjing
Hours
Monday - Thursday: 09:30 - 22:00
Friday - Saturday: 09:30 - 22:30
Sunday: 09:30 - 22:00
Friday - Saturday: 09:30 - 22:30
Sunday: 09:30 - 22:00
theory qingdao hisense
Address
Unit 0125, B1, Qingdao Hisense
Qingdao
Hours
Monday - Thursday: 10:00 - 21:00
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:00
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:00
theory shanghai bailian city walk
Address
More details
Unit 1F-22, 1F, Shanghai Bailian City Walk
Shanghai
theory shanghai gateway
Address
Unit 231, 2F, Tower 1, Shanghai Grand Gateway 66
Shanghai
Hours
Monday - Sunday: 10:00 - 22:00
theory shanghai ifc
Address
Unit LG1-6, 1F, Building D, Shanghai IFC
Shanghai
Hours
Monday - Sunday: 10:00 - 22:00
theory shanghai reel
Address
Unit 306, 3F, Shanghai Reel
Shanghai
Hours
Monday - Sunday: 10:00 - 22:00
theory shenzhen qianhai mixc
Address
More details
Unit L118, Qianhai MixC
states.name.cn.SHENZHEN,
Qianhai Shenzhen-Hong Kong Cooperation Zone
theory shijiazhuang future mall
Address
More details
Unit L231, 2F, Shijiazhuang Future Mall
Shijiazhuang
theory tianjin hisense
Address
Unit 219
Tianjin
Hours
Monday - Thursday: 10:00 - 21:30
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:30
Friday - Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:30
theory wuhan dream times plaza
Address
More details
Unit 112, F1, Block A, Wushang Dream Times
Wuhan
theory wuhan mixc
Address
More details
Unit L250, L2, Wuhan Mixc
states.name.cn.WUHAN,
Jiang 'an District
theory wulin yintai
Address
More details
Unit A-2011, L2, Building A, Hangzhou Wulin Yintai
states.name.cn.HANGZHOU,
Gongshu District
theory xi'an zhongda gaoxin
Address
More details
Unit L219A, Xi'an Zhongda International Shopping Mall
Xi'an
theory zhengzhou xintian 360 square
Address
More details
Unit L108, Xintian 360 Square
states.name.cn.HENAN,
Zhengzhou
Outlet Stores
theory beijing outlet
Address
Unit U628, Area A, Chenzhuang Badaling Outlet
Beijing
Hours
Monday - Thursday: 10:00 - 20:00
Friday - Saturday: 10:00 - 21:00
Sunday: 10:00 - 20:00
Friday - Saturday: 10:00 - 21:00
Sunday: 10:00 - 20:00
theory beijing surprise outlet
Address
More details
Unit B1-72, Area B, Beijing Surprise Outlet
Beijing
theory hangzhou outlet
Address
More details
Unit C146-147, Hangzhou Outlet Plaza
states.name.cn.JIAXING,
theory nanjing sasseur outlet
Address
More details
No. 18, East Mozhou Road
states.name.cn.JIANGSU,
Nanjing
theory ningbo shanjing outlet
Address
More details
Unit 17400, 1F, Ningbo Shanjing Outlet
states.name.cn.ZHEJIANG,
Ningbo City
theory shanghai outlet
Address
Block H2.3b, Shanghai Outlet
Shanghai
Hours
Monday - Friday: 10:00 - 20:00
Saturday & Sunday: 09:00 - 21:00
Saturday & Sunday: 09:00 - 21:00
theory suzhou outlet
Address
Unit H6.3, Suzhou Outlet
Suzhou
Hours
Monday - Friday: 10:00 - 20:00
Saturday & Sunday: 09:00 - 21:00
Saturday & Sunday: 09:00 - 21:00
theory tianjin outlet
Address
Unit 153, 1F Tianjin Florentia Village
Tianjin
Hours
Monday - Friday: 10:00 - 21:00
Saturday & Sunday: 09:00 - 21:00
Saturday & Sunday: 09:00 - 21:00
Frequently Asked Questions
Can I cancel my order?
If placed during Monday-Friday for Theory’s business hours of 9am – 6pm (GMT+8) we can attempt to cancel domestic orders within 1 hour. please contact Client Services team by email us at customerservicehk@theory.com
We do not guarantee the cancellation of any order.
Please note—we are unable to cancel international orders.
We do not guarantee the cancellation of any order.
Please note—we are unable to cancel international orders.
Can I change my order?
Once an order is placed, we are unable to modify or change address. If within policy, we can attempt cancellation (see above). Please note—we do not guarantee the modification of any order. All purchases should be reviewed carefully before being submitted.
How do I return an item purchased on tw.Theory.com?
Please contact Client Services team by email us at customerservicehk@theory.com for tw.Theory.com orders. tw.Theory.com merchandise cannot be returned to any Theory retail store locations.
What is the return policy for tw.Theory.com?
tw.Theory.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied within 7 days of receipt. Merchandise purchased at tw.Theory.com at a discount or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.
Does Theory.com price adjust?
We do not offer a price adjustment on items previously purchased from tw.theory.com.
What are Theory's shipping rates and delivery times?
Shipping Method | Shipping Charge | Order Processing | Estimated Delivery |
---|---|---|---|
DHL | Free (Singapore, Taiwan, Australia Only) | Orders placed today will be processed within 3-5 business days due to high volume. | Delivery occurs 3 to 10 business days after processing. |
*Delivery times go into effect the business day after you place an order.
YOU SHOULD ALSO BE AWARE THAT...During sale periods and promotions the delivery time may be longer than normal.
When your order leaves our warehouses, after order confirmation once billing and credit information have been authorized and verified, we will send you an e-mail.
Please note that all orders are subject to verification.
What forms of payment do you accept?
We accept American Express, Master Card , Union Pay, Paypal and Visa.
How do I check the status of my order?
You can check the status of your Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.
Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
For international orders, please click here.
Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
For international orders, please click here.
What if I have a problem with my Theory product?
If you have a problem with your product, please contact Client Service team by email at customerservicehk@theory.com.
What If I still have not received my order?
If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.
You can check the status of your tw.Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.
Please note that during sale periods and promotions, delivery dates may be longer.
For international orders, please click here.
You can check the status of your tw.Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.
Please note that during sale periods and promotions, delivery dates may be longer.
For international orders, please click here.
I have not received all the items in my order.
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail and your purchase did not have various deliveries, please contact Client Service by email at customerservicehk@theory.com.
If you have not received any e-mail and your purchase did not have various deliveries, please contact Client Service by email at customerservicehk@theory.com.
The items received are incorrect or are defective.
If you have received an item which is defective or different to the one purchased, we will issue a refund for the defective/incorrect item(s) as soon as we receive them at our warehouse and inspect the condition of the garments. Restrictions may apply. Please contact Client Service by email at customerservicehk@theory.com.